Frequently Asked Questions (FAQs)
Need some help? Here are the most frequently asked questions I receive from customers. If you can’t find your answer here, please contact me at email@example.com and I’ll happily help you out!
What is mindful parenting?
Mindful parenting refers to bringing the principles of mindfulness to your parenting practices. It is about being fully present in the moment with your child so that you can respond thoughtfully and with intention to your child’s behaviours and actions, rather than reacting. Mindful parenting is also about acceptance – of yourself, and of your child, just as they are. Mindful parenting requires many skills, including self awareness, self regulation, empathy and compassion. You can read more about mindful parenting in this blog post.
What are the benefits of mindful parenting?
There are many benefits of mindful parenting for children, including lower levels of anxiety and depression, better self regulation skills, fewer challenging behaviours, improved parent-child relationships, better social skills and improved emotional intelligence.
Why is emotional intelligence important?
Research shows that emotional intelligence (EQ) is a greater predictor of your child’s future success than IQ. However, we are not born with these skills – they need to be taught! That’s why all the tools in the marketplace help you to teach and learn the skills required to improve your family’s emotional intelligence. You can learn more about emotional intelligence in this blog post here.
Will these products improve my child’s behaviour?
All of our products are designed to improve your child’s social and emotional skills. They nurture their emotional intelligence, teach them to regulate their big emotions, and strengthen their relationship with you. Which means our products help your child (and you) to develop skills and address the emotions underlying their challenging behaviour. Which means they’ll be more likely to cooperate with you, and you’ll feel more confident to address their behaviour calmly and with confidence.
Orders and Shipping
Why have I only received part of my order?
Mindful Little Minds is an online marketplace (think Ebay, Etsy or Amazon). It is a collection of carefully selected online stores, each selling their own products. Each store stocks and fulfils their own orders. When you order through Mindful Little Minds, your order will be dispatched directly from the seller. So if you order from several different sellers, you will receive several different packages.
Where is my order being shipped from?
Our sellers are located all over the world. To find out where each item will be shipped from, check the ‘shipping info’ tab.
What are your shipping costs?
Shipping costs vary from seller to seller. Because each seller ships their own items, Mindful Little Minds honours the shipping costs and conditions set by each seller. This is why, if you purchase from multiple sellers, you will see several sets of shipping costs displayed at checkout. However, we work hard to make shipping as convenient and low cost as possible for you. For this reason, all sellers offer a flat rate shipping price across Australia, and many offer free local shipping.
Do you ship internationally?
Yes, all sellers ship internationally. Prices for international shipping are different for each vendor and vary depending on their location, as well as yours.
How long will it take to receive my order?
Again, as each seller is responsible for shipping their own items, this will vary from seller to seller. All sellers will dispatch your items in a timely manner – most within 1-2 days of ordering. However, as always, shipping time will depend on the item you are ordering as well as where it is being dispatched from. Some items are made to order specifically for you, so in this case, the wait may be a little longer. You will find information about time frames in the ‘shipping info’ tab for each product.
What is your refund policy?
Mindful Little Minds honours the refund policy of each individual seller. If your product is faulty, or your order incorrect, you can of course return it for an immediate refund or exchange. You will find information about returns and exchanges under the ‘shipping info’ tab for each product. If you have any problems with your order, please contact me and I will happily help you reach a solution with the seller you purchased from. You will also find contact information for sellers under the ‘vendor’ tab for each product if you’d prefer to contact them directly.
If you have any other questions, please feel free to drop me a line at firstname.lastname@example.org, and I will get back to you as soon as possible.