Frequently Asked Questions (FAQs)
Need some help? Here are the most frequently asked questions I receive from customers. If you can’t find your answer here, please contact me at firstname.lastname@example.org and I’ll happily help you out!
How is a marketplace different from an online store?
Mindful Little Minds is an online marketplace. Similar to the likes of Etsy or Ebay, it is a collection of carefully selected online stores selling their own products. Each store stocks and fulfils their own orders. When you order through Mindful Little Minds, your order will be dispatched directly from the seller. So if you order from several different sellers, you will receive several different packages.
Each seller and product is carefully chosen by me, to ensure you are receiving a selection of high quality products that match the ethos and values of Mindful Little Minds.
Where is my order being shipped from?
The majority of our sellers are located in Australia. However, we also have sellers from the UK, USA and New Zealand. To find out where each item will be shipped from, check the ‘shipping info’ tab.
What currency are your prices in?
All prices are displayed in Australian dollars.
What payment methods do you accept?
We currently accept payment via Stripe or Paypal. Both are secure and trusted global payment platforms.
What are your shipping costs?
Shipping costs vary from seller to seller. Because each seller ships their own items, Mindful Little Minds honours the shipping costs and conditions set by each seller. This is why, if you purchase from multiple sellers, you will see several sets of shipping costs displayed at checkout. However, we work hard to make shipping as convenient and low cost as possible for you. For this reason, all sellers offer a flat rate shipping price across Australia, and many offer free local shipping.
Do you ship internationally?
Yes, all sellers ship internationally. Prices for international shipping are different for each vendor and vary depending on their location, as well as yours.
How long will it take to receive my order?
Again, as each seller is responsible for shipping their own items, this will vary from seller to seller. All sellers will dispatch your items in a timely manner – most within 1-2 days of ordering. However, as always, shipping time will depend on the item you are ordering as well as where it is being dispatched from. Some items are made to order specifically for you, so in this case, the wait may be a little longer. You will find information about time frames in the ‘shipping info’ tab for each product.
What is your refund policy?
Mindful Little Minds honours the refund policy of each individual seller. If your product is faulty, or your order incorrect, you can of course return it for an immediate refund or exchange. You will find information about returns and exchanges under the ‘shipping info’ tab for each product. If you have any problems with your order, please contact me and I will happily help you reach a solution with the seller you purchased from. You will also find contact information for sellers under the ‘vendor’ tab for each product if you’d prefer to contact them directly.
If you have any other questions, please feel free to drop me a line at email@example.com, and I will get back to you as soon as possible.